Support

Check the common questions below, or email the developer directly. The same help is available inside the app under Settings → Support & Information → Help.

Common help

The microphone is not working

Speaking practice needs microphone permission. If the microphone is unavailable, open your device settings for BamenCue, allow microphone access, then return to the lesson and try again.

Sign-in or connection problems

Signing in is optional and you can keep practising without an account. If a sign-in or a practice request fails, check your internet connection and try again. What you have already practised on this device is not lost.

History and Progress are empty

History and Progress appear after you complete practice sessions.

Deleting your account data

In the app, under Account & security, "Delete account data" removes the data associated with your BamenCue account and signs you out. You can also request deletion by email without using the app. The sign-in account you use with your sign-in provider is not deleted, and the practice history on this device stays. See Privacy choices for both routes and the full detail.

Contact

If none of the above helps, send an email describing what happened and which screen you were on.

Naoki Nakamura
vietlembk@live.com

We answer in English. Please allow a few days for a reply.

About the app

BamenCue is a scenario-based Japanese speaking-practice app. See the Privacy Policy for how your information is handled and the Terms of Service for the terms of use.